Contact information
Contact Policy
At Huff & Wag, we’re committed to providing excellent customer support. We believe in transparent, timely, and helpful communication. Please review our contact policy below to understand how and when you can get in touch with us.
1. How to Contact Us
You can reach our customer service team through the following channels:
Email: huffandwag@gmail.com
Phone:
India: +91 7347000646
United States: +1 (302) 568 7435
Mailing Address:
India: Huff & Wag, 10 Kitchlu Nagar Road Kitchlu Nagar, 10B, 141001 Ludhiana PB, India
United States: 111 5th Street Cambridge, Massachusetts 02141
Instagram/Facebook DMs: We respond to social media messages during business hours, but for order-related issues, we recommend contacting us via email.
2. Business Hours
Our customer service team is available:
Monday to Friday: 10:00 AM – 6:00 PM (EST)
Saturday/Sunday & Holidays: Closed
Messages received outside of business hours will be responded to on the next working day.
3. Response Time
We aim to respond to all inquiries within 24–48 hours during business days. During peak seasons or holidays, response times may be slightly longer.
4. What to Include in Your Message
To help us assist you quickly, please include the following in your message (if applicable):
1. Your full name
2. Order number
3. Contact email or phone
4. Description of your issue or question
5. Photos (if reporting product issues)
5. Respectful Communication
We are here to help and will always treat our customers with respect. We ask that you do the same for our team. Huff & Wag reserves the right to refuse communication or service in cases of abusive, threatening, or inappropriate behavior.